Refund Policy

InterMoney Exchange informs you that due to the nature of the Bitcoin, Litecoin and other Digital Currencies, all transactions are final and irrevocable.

Funds traded through the InterMoney Exchange system are not eligible for a refund. Once you initiate a transaction with Digital Currency, we fix the exchange rate and process the transaction, so you cannot cancel it at any time. The transaction may only be offset at InterMoney Exchange’s current asking price.

In exceptional cases, InterMoney Exchange may consider your refund request and decide at its own discretion. These exceptional cases are limited to serious payment delays, abnormal rate fluctuations or any guilty actions of third parties. Herewith, InterMoney Exchange may ask you to confirm or cancel the transaction if the exchange rate has changed significantly when the abovementioned force majeure took place. Please note that in such cases InterMoney Exchange will deduct all applicable costs and fees related to the refund.

Refund requests must be submitted within 5 working days of completing the original funding. Official requests must be sent via our live support system at All refund requests will be processed using the same payment method as the original funding.

The current refund policy is an integral part of the User Agreement to which customers are required to agree prior using InterMoney Exchange services. InterMoney Exchange may modify this refund policy. If we do so, we will post the revised refund policy to the website.

If you have any questions regarding your transactions, please contact us via our live support system at

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